How can we help you?

General

General frequently-asked questions about Verifalia.

• How can I upgrade or downgrade my subscription?
• Do I need to download and install software to use Verifalia?
• Average response time of client support
• Data security: where and how is my data stored?
• What is MFA and how I can enable / disable it?

Users and browser apps

Contains articles about Verifalia users, browser apps and how to manage them.

• How do I manage Verifalia user accounts (formerly called "sub-accounts")?
• What is firewall protection? How do I use it?
• How do I manage Verifalia browser apps?

Email validations

Contains articles about how Verifalia validates email addresses.

• What is a hard bounce?
• What is a disposable email address (DEA)?
• What is SMTP tarpitting? What are SMTP tarpits (or tar pits)?
• What is greylisting (or graylisting)?
• What is an email validation pass?
• What information does the validation report contain?
• Reading your results: our status codes and what they mean
• Does it send out any e-mail message, while validating?
• Can email addresses have hyphens, minus signs and dashes?
• How do result quality levels work?
• How can I create a plain text file suitable for uploading into Verifalia?
• How to export and validate an email list from Mailchimp?
• Are email addresses case sensitive?

Integrations

Contains articles on how Verifalia integrates with other services.

• How to integrate Verifalia with Zapier

Billing & Pricing

Contains articles about our subscription plans and pricing model, plus general billing information.

• How does Verifalia's pricing work?
• How do Verifalia daily free credits work?
• What do Verifalia credit packs include?
• Which payment methods are accepted?
• Are the prices subject to VAT (or other sales taxes)?